Bring lapsed customers
back to life
It costs far less to win back a past customer than acquire a new one. We run win-back campaigns that re-activate dormant buyers.
Re-activate dormant customers
Win-back Campaigns
Targeted offers that re-engage customers who have gone quiet.
Churn Segmentation
Identify at-risk and lapsed customers before they are lost.
Multi-channel Outreach
Email, WhatsApp and SMS working together to win them back.
Personalised Offers
Relevant incentives based on past behaviour and value.
Automation
Triggered journeys that re-engage at the right moment.
Reporting
Reporting on re-activation rate and recovered revenue.
Simple, transparent pricing
Pick the package that fits your stage. No long-term contracts — cancel anytime.
- 1 channel win-back flow
- Churn segmentation
- Offer strategy
- Monthly report
- Multi-channel win-back
- Advanced segmentation
- Personalised offers
- Bi-weekly reporting
- Full lifecycle re-engagement
- Predictive churn targeting
- Loyalty integration
- Dedicated manager
- Weekly reporting
Need a custom scope or a quote? Talk to us — we tailor packages to your goals and budget.
From kickoff to measurable results
Audit
We assess your current performance, competitors and opportunities.
Strategy
A clear roadmap with priorities, timelines and the metrics we'll move.
Execute
Our specialists do the work — to a high standard, with your approval.
Report
Transparent monthly reporting, then we optimise and scale what works.
Customer Re-engagement FAQs
We segment by recency, frequency and value to find customers who are slipping away or already dormant.
Email, WhatsApp and SMS — chosen based on where your customers respond best.
Win-back campaigns are among the highest-ROI activities; many brands recover a meaningful share of dormant customers.
Yes — we work within your CRM/email platform and follow best-practice data and privacy standards.
Your Customer Re-engagement
growth partner
When it comes to Customer Re-engagement, you need a partner who is accountable for real results — not vanity metrics. Here is why growing brands choose Elaterz.
Strategy-Driven
Every Customer Re-engagement decision is backed by data and tailored to your business goals — never guesswork.
Dedicated Support
A real team that responds fast (under 2 hours) and keeps you informed at every step.
No Long-Term Contracts
Month-to-month plans with full flexibility. You stay because you love the results.
Transparent Reporting
Clear monthly reports so you always know exactly what your investment is delivering.
Ready to win back
lost customers?
Get a free re-engagement plan to re-activate dormant buyers.
No Contracts · Results in 60–90 Days · 4.9★ Rated